About Us
The Mold Solutions Group
What Makes Us Different?
At The Mold Solutions Group (MSG), we are not your typical mold remediation and home solutions service provider. You’ve probably come across other companies claiming to be “not like the others,” but in the end, they all seem to be cut from the same cloth. We refuse to be just another option in the market. Our mission is clear: we aim to be the best, and we strive to have a great time while doing it.
Why would you want to scare people into needing your services? Shouldn’t a company’s focus be on protecting the customer for the long term, treating them like family, and safeguarding their best interests? We believe that honesty and common-sense solutions should be the cornerstone of any business.
We have carefully considered these questions and concluded that most companies in our industry are doing things the wrong way for the wrong reasons. That’s why we’ve chosen to be an alternative to the norm – an industry disrupter. Our primary goal is to provide you, the customer, with accurate information about your home’s condition. We’ll tell you if there’s a problem and offer solutions to fix it. What’s more, we stand by our work with free yearly inspections for as long as you own your home. It’s a crazy yet genuine commitment to our customers.
Sometimes, our inspections reveal that customers don’t actually need our services. In those cases, we might even guide them on how to resolve the issue themselves. As a licensed general contractor in North Carolina, we are always looking for innovative ways to serve you better. Our Desktop Consulting service is a prime example. If you suspect a problem, snap a few pictures and send them to us. We can walk you through the issue remotely, even through a Facetime call. We aim to provide you with the information you need right when you need it, and all from the comfort of your home.
Our bottom line is simple: we’re here to take care of our customers. We’re grateful for the trust you’ve placed in us, and we genuinely want the best for you. Isn’t that the way it should be? Give us a call, and experience the difference. You won’t regret it.
How Do We Work?
Depending on the stage of the process you are in, the document you’re reading might not be the formal scope of work. Consider it a template that can be tailored to meet your specific needs. The formal scope of work is provided once you’ve made your decision. Once you’ve reviewed it and are ready to proceed, respond to the email containing the formal proposal with “Yes, I approve,” and we’ll schedule the work accordingly.
Our reports and proposals often contain several “options.” These options frequently complement each other to create a comprehensive solution for your home. However, if you have immediate concerns or budget constraints, we can adapt the scope of work to address your most pressing needs. We believe in transparency and provide you with all the information needed to make informed decisions.
During the remediation process, we adhere to proper remediation. In some cases, we divide projects into phases, separating demo/remediation from the rebuilding phase as needed. Rest assured, we never invoice for incomplete tasks.
Please be aware that the size and accessibility of your home’s space can influence pricing. Several aspects of our process are based on square footage. Larger homes often require more time and materials.
It’s essential to understand that while we can significantly reduce mold spore concentrations, achieving an altogether “mold-free” environment is unrealistic. Mold spores are omnipresent, but we can prevent them from becoming a concentrated problem in your home. Our vapor barrier serves as a primary line of defense against moisture and mold growth in your crawlspace. However, achieving 100% coverage applies to the crawlspace ground, and additional services like sealing the walls or taping seams will be mentioned as separate line items with associated charges.
We don’t recommend sealing foundation walls or installing sheet foam insulation unless specific drainage measures are in place to handle exterior water issues. Sealing can obscure your ability to monitor exterior drainage problems, potentially leading to severe issues down the road.
If any issues are discovered during the project that were previously overlooked, we promptly inform you so you can decide how to address them. Our licensed electrician handles all electrical-related items.
Commercial-grade dehumidifiers are highly recommended for your crawlspace. These units are designed for the crawlspace environment and provide optimal performance. Once installed, maintenance becomes the homeowner’s responsibility. Condensate lines on the exterior of the foundation wall will extend only as far as gravity allows. Some cases may require a sump and basin or even a condensate pump, incurring additional fees.
Crawl spaces with separate rooms can pose unique challenges. Our approach may need adjustments but don’t worry. It’s all part of the process.
In our approach, any “sealing” measures aim to reduce the exchange of air between the outside and the crawlspace. We use rigid sheet foam within the foundation vent cavity on the interior side of the crawlspace, sealing the perimeter with expanding foam. The access door to the crawlspace also receives weather stripping to minimize outside air intrusion. Penetrations through the foundation walls are sealed with expanding foam. By code, a “mechanical means of control” must be in place if the crawlspace is sealed, with dehumidification being our preferred choice. It actively removes moisture only when necessary, ensuring efficient operation.
Warranties are offered for certain crawlspaces with a commercial dehumidifier. The warranty covers the re-growth of fungi in treated areas within a predetermined time frame of the initial treatment, confirmed by a certified mold testing company. Our warranty requires keeping the treated area moisture-free and maintaining humidity levels (usually set at 55%). However, warranties are void if the cause of the problem is not addressed.
For a warranty to be considered, a comprehensive scope outlined and installed by The Mold Solutions Group is necessary, alongside a commercial dehumidifier (as needed) installed and operated at all times. Keep in mind that dehumidifiers have a built-in humidistat and only function when necessary.
Please be aware that mechanical components, such as dehumidifiers and sump pumps, are covered solely by the manufacturer’s warranty. Modifications to components installed by MSG void the warranties.
For interior projects, our prices are based on “visible” issues. In cases where unforeseen problems arise beyond the initial visual inspection, we’ll inform you immediately. While all pricing is approximate, we do our best to stay within the projected cost.
